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How to Choose a PBX System for Your Office


The popularity of hosted-private branch exchange (PBX) solutions has paved the way for an excess of information concerning such virtual telephony systems. However, small business owners must check the pros and cons of both hosted PBX and on-premise PBX systems when assessing a new system for their daily operations.


True Costs


On-premise systems generally call for a big upfront investment, as opposed to hosted systems which are paid for with less monthly payments. Buyers must check the overall cost of ownership of such systems though, on top of the initial capital to buy a new phone network. Know more about Yeastar Dustributor Dubai here.


Specific Functionality vs. Bundled Functionality


These days, the technical capacities of hosted and on-premise PBX systems are mostly equal. But one difference is the manner in which such features are grouped. Hosted PBX companies usually tie features together and charge a flat price per user. In contrast, on-premise PBX predominantly offers buyers high flexibility on the features and functionality they are interested to pay for (specifically, bringing a greater degree of customization for certain users).


Should customization be a must, buyers need to make this clear from the get-go as they work with PBX service providers. Buyers might have to do some research to find a hosted provider that gives the best bundle for their needs. On the other hand, buyers need a detailed feature list for hosted providers to make sure they get a correct price quote.


Customization Convenience


Customization is typically achievable with on-premise systems, while an in-house IT pro usually superintends the system's deployment and management. In terms of hosted systems, customization is normally the responsibility of the provider. Though vendors can offer some customization, they generally cannot make highly unique customizations for each customer. Learn more about Yeastar S300 Dubai here.


If your system calls for high-degree customization, on-premise PBX might be a more appropriate choice. If selecting a hosted option, discuss with a vendor the specific customizations you require and what they will be able to offer.-


User Experience


To guarantee excellent quality, on-premise PBX systems will make data traffic a priority. As for hosted PBX solutions, voice and data packets will typically compete to be prioritized, which reduces voice quality. Hosted vendors could provide a Session Border Controller (SBC) tool to help pull up data quality, but this will significantly drive up the system's cost and intricacies.


Tech Support Costs


If you manage your own data right now, most probably you already have an IT team of your own, and having a hosted PBX system is unlikely to affect your current staff. Instead, this will only transfers support tasks to an external party and raises to your present support expenses (rather than decreasing them). If you don't have your own IT team now, then hosted PBX may save your company from the need to create your own technical team.